What is the definition of a complaint?
The definition of a complaint from ASO ISO 10002-2006 and ASIC RG 165:
An expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required.
What should I do if I have a complaint?
1. If you have a complaint about a service provided to you, please contact Harris Insurance Solutions and tell us about your complaint. Will do our best to resolve it quickly.
2. If your complaint is not satisfactorily resolved within 21 Days, please contact Tracy Scarella the McLardy McShane Complaints Officer at [email protected] or put your complaint in writing and send it to the address noted on page 1 of this FSG. McLardy McShane Partners Pty Ltd will try to resolve your complaint quickly and fairly.
3. McLardy McShane Partners Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be contacted at:
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Ph -
1800 931 678
Email -
[email protected]
Website -
www.afca.org.au
